Terms & Conditions

These terms and conditions govern your use of braymore.co.uk and the services provided by BRAYMORE LTD. By using our website or booking a service, you agree to be bound by these terms.

BRAYMORE LTD provides courier, freight, and haulage services across the United Kingdom. We offer same-day collection, next-day delivery, and dedicated vehicle transport for parcels, pallets, and full loads.

The published rate card is a guide, not an offer. The rates shown on our price guide, and any figure produced by the guide-price calculator, are indicative. They are based on the vehicle and the road distance alone and take no account of the specifics of your job. No price is binding until a member of our team has confirmed it to you by phone or email.

Rates exclude VAT, which is charged at the prevailing rate. Published rates cover the vehicle, the driver and fuel, and we do not pass on Clean Air Zone, ULEZ or LEZ charges.

The following are charged in addition to the published rate where a job incurs them:

• Waiting time, once 30 minutes have elapsed at a van's collection or delivery point, or one hour for a lorry. Waiting time includes delays at either end and hand-balling beyond those periods.
• Tolls, the London Congestion Charge, the Dartford Crossing and ferry crossings.
• Additional collection or delivery points added after the price is agreed.
• Specialist handling, including a Moffett, a tail lift where one was not quoted, or a second person.
• Access that prevents loading or unloading within a reasonable distance of the vehicle, or which requires equipment not agreed in advance.
• Reasonable additional costs where a job is delayed, redirected or extended by circumstances outside our control after work has begun.

We will tell you about any additional charge as soon as we are aware of it, and wherever practicable before it is incurred. Rates for regular deliveries and recurring routes are agreed separately and may sit below the published card. All bookings are subject to availability and will be confirmed by phone or email.

When using our services, you agree to:

• Provide accurate information for all bookings and quotes.
• Ensure someone is available at the collection and delivery addresses at the agreed times.
• Only request transport of items that are legally transportable within the UK.

We take reasonable care in handling and transporting your goods. However:

• We are not liable for delays caused by circumstances beyond our reasonable control (e.g. severe weather, road closures, vehicle breakdown).
• Our liability is capped at the declared value of the goods being transported.
• We exclude liability for hazardous goods, illegal items, and perishable goods unless a prior arrangement has been made.

You may cancel a booking free of charge before a driver has been dispatched. Once a driver has been dispatched, a cancellation fee may apply to cover costs incurred.

If you are unhappy with our service, please contact us at info@braymore.co.uk. We aim to respond to all complaints within 5 business days.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these terms from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about these terms, contact us at info@braymore.co.uk or call +44 7824 951386.